Reach us by form
The contact form is the fastest way to reach the editors on a topic that is specific to something you saw on the site. Tell us which page you were on, what browser or app you used and what you expected to see. If you are reporting a promo code that stopped working, please add the exact code, the date you tried to use it and whether it failed at deposit or during registration — that lets us reproduce the problem instead of guessing. We treat every message as a potential fact-check, so the more concrete the report, the faster the fix on the corresponding page. Please do not use the form to contact Novibet directly: we cannot open, close, verify or unblock accounts on the operator's side, and passing your personal information along would breach our privacy notice.
Other ways to reach us
If the form is not working for you or you need to send an attachment, use the editorial mailbox in the footer contact block. That mailbox is monitored by the same editors who write the site, not by a customer service outsourcer. For anything related to advertising, sponsorships or business enquiries, use the business address, also in the footer — please do not send business pitches to the editorial mailbox, we will simply forward them and reply time will suffer. Legal notices go to the postal address of the operating company shown in the footer's legal block.
Response time
We aim to reply to editorial messages within one business day. Anything that is time-sensitive — an expired promo code still shown as active, a payment method dropped by the operator, a bonus wagered incorrectly — is triaged first and the underlying page is normally corrected within hours. Weekend messages are handled on the next working day. If you have not heard back within three business days, assume the message did not arrive and send it again from a different email — the most common cause of a missed reply is aggressive spam filtering on our side, not indifference.